Service Charter

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REPUBLIC OF KENYA

THE EMBASSY OF KENYA, JUBA

CITIZENS’ SERVICE DELIVERY CHARTER

VISION

A model diplomatic mission advancing Kenya’s interests in South Sudan

MISSION

To pursue Kenya’s national and strategic interests in South Sudan through effective diplomatic engagements

CORE VALUES

Customer focused, Patriotism, Team Spirit, Professionalism, Ethics, Integrity and Equity and Fairness

S/No. Service/Good Requirements to obtain service/Good Cost of a Service/Good Timeline
Issuance of Visas
  • Application forms
  • One (1) coloured passport photo with white background
  • Cover Letter (or Note Verbale from Ministry of Foreign Affairs/Embassy/ Mission incase of diplomatic organization)
  • Registration certificate for companies
  • Letter of invitation (family invitation)
  • Proof of residency in South Sudan (Non-South Sudanese)
  • Hotel Reservation (Tourism)
  • Processing fee for referred visas
US$ 50.00 for single journey visa

US$ 20.00 for Transit Visa

US$ 100.00 for Multiple Visa

$ 100 for East African tourist visa

$ 10 processing fee for Referred visa

-Forty eight (48) hours for single journey &East African Tourist Visas

-Fourteen working days(14) for Referred & Multiple journey Visas

Issuance of emergency/ Travel Certificate
  • Police Abstract
  • Copy of the previous passport
  • National ID Card or Birth Certificate
US$ 20.00 (2000 SSP) Twenty (24) hours
Authentication of Documents
  • An Authentication request letter, Original documents
SSP 100 per Document Forty eight (48) hours
Issuance of Kenyan Passport (New/Renewal)
  • Application Forms, three (3) coloured passport

Pc photos, copy of old passport

34 Pages Ordinary "A" Series ,

Kshs. 4,550

50 pages Ordinary "B" Series,

Kshs. 6,050

66 Pages Ordinary "C" Series ,

Kshs. 7,550

Diplomatic passport Kshs. 7,550

All passport applications should be made via www.ecitizen.go.ke

Print out the form, date the form, add any documents and photographs that are needed

Submit your application form in person at the Immigration offices (Nyayo House Nairobi, Mombasa and Kisumu) (for biometric registration)

Manual Applications will not be accepted

Approximately 15 working days

Replacement of Mutilated Passport
  • Application forms
  • Three (3) coloured passport photos, copy of old passport
Kshs.10,000 (US$ 100.00) Process is the same as for a new passport above
Replacement of lost/stolen passport.
  • Application forms
  • Three (3) coloured passport photos
  • copy of old passport or birth certificate
  • Sworn affidavit from a lawyer
  • Police abstract
Kshs. 12,000 or $120 Process of application is the same as for the new passport above
Registration of Kenyans
  • Completed registration form
  • a copy of passport
Nil Immediate
Consular Assistance to arrested/detained Kenyans
  • Report from the Police/Other Agencies
Free Immediate
Attending to official correspondences or public inquiries
  • Letters/inquiries
Free Immediate
Address of complaints/

grievances

  • File a complaint as per the complaint handling procedure
Nil Within five (5) working days
Attend to visitors
  • Appointments/Emergency
Free Immediate
General inquiry on any information about Kenya
  • Inquiry/Email, correspondence, telephone
Free Immediate

"COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY"

Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in service delivery should be reported to:

The Ambassador, Embassy of the Republic of Kenya, Hai-Cinema, off Addis Ababa Road, Adjacent to the All Saints Cathedral (Episcopal Church South Sudan) and opposite Juba 1 (Boys and Girls) Primary Schools, Juba, Republic of South Sudan.

 

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